kolaati - a typical Malaysia citizen

Memberi kepercayaan kepada pekerja dalam membuat keputusan sendiri dan pantas berkenaan perkhidmatan pelanggan boleh meningkatkan prestasi perniagaan jika dibuat dengan tertib. Dalam erti kata lain: Empowerment.  ------------------------ To become a customer-focused organization, you need to give more power to the employees who know them best—your frontline staff. In our years advising companies on how to do this, my coauthor, Noel Tichy, and I have identified five ways to break down those barriers and unleash the creative talent of your frontline workers. First, change the organizational context. Move from a top-down organization to one that empowers frontline employees. One CEO of a quick-service restaurant initiated a $10 policy, empowering any employee to spend that much to fix a customer problem. Second, get rid of unnecessary work. We use a tool from General Electric asking people to identify unnecessary reports, approvals, meetings, measurements, and policies that g...

Kisah menarik, iktibar buat yang berniaga. ---------- In the world I live in today, I feel very strongly that culture is more powerful than strategy. As we head towards recovery, far too many organizations are obsessed with strategy. But when I say culture, I mean “the way we get things done around here.” A couple weeks ago, I traveled to LA to the Beverly Wilshire Hotel. And you know, the best hotels in the world, what they do brilliantly is they make the check-in process just disappear. So I'm coming in with my bags, I'm really tired, and I've got a board rehearsal in two hours. All that was on my mind is, “We're rehearsing in two hours.” Somehow, the doorman takes my bags and probably sees the luggage tag. And before I know it, I get to the desk, and—“Just sign here. Welcome back to [the] Beverly Wilshire Hotel, Mr. Carayol.” Well, it stunned me, because I've never stayed at the Beverly Wilshire Hotel. So I said, “I'm very sorry. I've never ...

A good article to ponder upon. ------------------------------------------- Customer loyalty, whether customers come back for more and bring their friends—it’s a signal not just of whether you’re going to make more money, it’s a great signal of whether you’re treating people right, living up to the Golden Rule. You know, this Golden Rule—treating people the way you’d want to be treated if you were in their shoes—is such a fundamentally important idea. And I think business, when it’s done right, holds people accountable for treating people right, doesn’t just talk about being great. So many companies today are talking about being great, and they’re not measuring it. And they’re creating bad profits. What are bad profits? Well, they’re profits earned at the expense of a customer. By doing things to them that you wouldn’t want to have that done to a loved one. You wouldn’t want done to yourself. A good example is I returned my rental car down in JB. I’m 35 minutes late because o...

For those who are looking for a conventional and steady stream of income, you may want to opt for AHB (syariah-compliant, tax-exempt and payable net of zakat). From The Edge Markets KUALA LUMPUR (April 4): Amanah Hartanah Bumiputera's (AHB) income distribution for the six months ended March 31, 2017 fell to 3.1 sen per unit, compared with 3.3 sen for the previous corresponding period. AHB is a syariah-compliant real-estate backed trust fund with a fixed price of RM1 per unit. It is sponsored by Pelaburan Hartanah Bhd (PHB), a real estate investment holding company owned by Yayasan Amanah Hartanah Bumiputera. The fund's manager is Maybank Asset Management Sdn Bhd. "The income distribution of AHB is tax-exempt and payable net of zakat, which will be credited directly into the unit holder's bank account on April 17," PHB and Maybank Asset Management said in a statement. For the full financial year ended Sept 30, 2016, a total income distribution of 6....

16 Mac 2017: Pengenalan harga siling mingguan bagi minyak petrol dan diesel akan memberikan pengguna trend harga runcit yang lebih stabil berbanding harga siling bulanan yang dilaksanakan ketika ini. Menteri Kewangan Kedua Datuk Seri Johari Abdul Ghani berkata pengenalan mekanisme harga siling mingguan dapat mengelakkan perubahan ketara kepada harga runcit petrol dan diesel berbanding pengiraan secara bulanan kerana tempoh pengiraan bagi harga siling yang lebih pendek dan sebarang perubahan adalah lebih berperingkat. "Kalau kita tunggu sebulan, kadang-kadang ia (harga petrol dan diesel) naik mendadak sehingga 25 sen. "Bila kenaikan sehingga 25 sen, kita nak selaras (naikkan sehingga 25 sen) pun tak boleh dan kerajaan terpaksa serap sebahagian kenaikan sebagai subsidi," katanya. Beliau berkata demikian kepada pemberita selepas menyampaikan ceramah bertajuk "Cabaran Ekonomi Malaysia dan Pelaksanaan Dasar' yang dianjurkan MIDF Research di sini pada Khamis...

Alhamdulillah, prestasi ASB kekal cemerlang untuk tahun 2016 walaupun mengumumkan dividen di bawah paras 7.00 peratus buat pertama kali sejak tahun 1990. Di sebalik persepsi negatif tentang keadaan geopolitik dan ekonomi negara akibat kegiatan "misinformation" yang berleluasa di media sosial dan internet, pihak pengurusan dana telah berjaya melakukan tugasan mereka untuk memberi pulangan yang baik untuk para pelabur. All praise is to Allah, ASB performance remains strong in year 2016 despite announcing dividend below 7.00 percent for the first time since year 1990. Behind all negative perceptions about the nation's geopolitics and economy conditions due to widepread misinformation deeds in social media and internet, the fund manager has successfully done their tasks to deliver good returns for the investors. Tahun Dividen (sen) Bonus (sen) Jumlah (sen) 1990 8.00 6.00 14.00 1991 8.50 4.00 ...