Kisah menarik, iktibar buat yang berniaga. ---------- In the world I live in today, I feel very strongly that culture is more powerful than strategy. As we head towards recovery, far too many organizations are obsessed with strategy. But when I say culture, I mean “the way we get things done around here.” A couple weeks ago, I traveled to LA to the Beverly Wilshire Hotel. And you know, the best hotels in the world, what they do brilliantly is they make the check-in process just disappear. So I'm coming in with my bags, I'm really tired, and I've got a board rehearsal in two hours. All that was on my mind is, “We're rehearsing in two hours.” Somehow, the doorman takes my bags and probably sees the luggage tag. And before I know it, I get to the desk, and—“Just sign here. Welcome back to [the] Beverly Wilshire Hotel, Mr. Carayol.” Well, it stunned me, because I've never stayed at the Beverly Wilshire Hotel. So I said, “I'm very sorry. I've never ...
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